Holiday Inn Express Baruna, an IHG Hotel

I stayed at this hotel because I had an overnight stay in Bali, after coming from Lombok to fly to Sydney the next night. What I liked about this hotel was the proximity to the airport, the views from roof-top pool, the basic but usable gym, and the performance of the wifi. Also the bed was really comfortable and the pillows in particular were great. And the free airport shuttle is awesome - it's really professional, the drivers are personable and have excellent English, so you can have a proper conversation with them. The signs that they hold up at the arrivals area are really clear and easy to spot. But the best thing about this hotel was the staff. They looked after my bags between my checkout time and 6pm, when I needed to head to the airport. I had forgotten to book the free airport shuttle back to the airport, which needs at least 3 hours' advance notice. So I was trying to sort out a Gojek to the airport using the last of my Indonesian rupiah, but there were issues with that. The hotel staff were watching me get frustrated, and walked over and talked to me and said that they'd pull a favour and get the shuttle driver here immediately to do a special drop-off for me. This really made my day, and I was bummed out that I didn't have enough local currency left to tip them.

Ideal location to the airport, restaurants and beach. Great facilities and can use the excellent restaurants in the sister hotel nextdoor. Breakfast is excellent, with a full variety and eat as much as you want. we left very early on our last day and we were offered a takeaway breakfast which was very useful and tasty. Our rooms and beds were comfortable. The staff throughout the hotel, including the airport shuttle bus driver, are extremely friendly, professional and polite. Pool is excellent, with bar food and drink available. Second time staying here in 3 weeks and would definately return again.

Felt quite spacious for a small hotel room. Shower door was a bit cumbersome to open, but the shower itself was spacious and had good water pressure and was well-solated from the toilet area. White sand beach was clean and not crowded, about 5 minutes walk via the IHG resort. Rooftop pool was satisfactory and towels provided etc. Gym was satisfactory and well air-conditioned with music, and well furnished although small, but not enough for 2 people to work on same machines at any one time.

The staff was courteous and property is well located between Jerman beach and Kuta beach. The walk to the Jerman beach is just 50-60 footsteps from the property. The swimming pool has a great view overlooking the ocean

the cleanliness of the facility and the comfortness of the bed and pillows. Most hotels have smelly pillows, surprisingly, Holiday Inn Express smells so clean. Had a good and comfortable sleep. I like how staffs checks how their service is , or if we need anything further. This should be rated 5 star with the services shown by staffs.