Holiday Inn Express Baruna, an IHG Hotel

I stayed at this hotel because I had an overnight stay in Bali, after coming from Lombok to fly to Sydney the next night. What I liked about this hotel was the proximity to the airport, the views from roof-top pool, the basic but usable gym, and the performance of the wifi. Also the bed was really comfortable and the pillows in particular were great. And the free airport shuttle is awesome - it's really professional, the drivers are personable and have excellent English, so you can have a proper conversation with them. The signs that they hold up at the arrivals area are really clear and easy to spot. But the best thing about this hotel was the staff. They looked after my bags between my checkout time and 6pm, when I needed to head to the airport. I had forgotten to book the free airport shuttle back to the airport, which needs at least 3 hours' advance notice. So I was trying to sort out a Gojek to the airport using the last of my Indonesian rupiah, but there were issues with that. The hotel staff were watching me get frustrated, and walked over and talked to me and said that they'd pull a favour and get the shuttle driver here immediately to do a special drop-off for me. This really made my day, and I was bummed out that I didn't have enough local currency left to tip them.

The staffs were super friendly.. Location is at the outskirt of Kuta, very near to the beach, which means that you get to enjoy Kuta beach, but doesn't have to be stuck in the traffic jam in and out of Kuta. Oh and one more, the rooftop pool is a gem..

Felt quite spacious for a small hotel room. Shower door was a bit cumbersome to open, but the shower itself was spacious and had good water pressure and was well-solated from the toilet area. White sand beach was clean and not crowded, about 5 minutes walk via the IHG resort. Rooftop pool was satisfactory and towels provided etc. Gym was satisfactory and well air-conditioned with music, and well furnished although small, but not enough for 2 people to work on same machines at any one time.

Rooftop pool with complimentary cocktails, nice view, very cool. Good size of room and bathroom. We really enjoyed our stay and enjoyed the friendliness of your staff. 5 star service

Pool on the roof is well located, STUNNING view and nice sun beds of 4 star quality. Food & drinks you can order are well cooked and great value. Nice to be able to get something to eat even though there's no restaurant on site. Breakfast is one one of the best breakfasts we've ever had at any stay. Staff are exceptional and genuinely friendly.